Shipping Policy

Thank you for shopping with AJ Essential Hub LLC.
This Shipping Policy outlines how we process, ship, and deliver your orders from our website ajessentialhubllc.com.

If you have any questions or concerns, please contact us at:
📧 support@ajessentialhubllc.com
📍 AJ Essential Hub LLC, 30 N Gould St #53265, Sheridan, WY 82801

1. Order Processing Time

  • All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

  • Orders placed after 5 PM (local time) will be processed the following business day.

  • During peak seasons, sales, or holidays, processing times may take slightly longer.

You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Times & Delivery

We ship orders within the United States and may offer international shipping depending on product availability and destination.

Estimated Delivery Times

  • Standard Shipping (U.S.): 5–10 business days

  • Expedited Shipping (U.S.): 2–5 business days

  • International Shipping: 10–20 business days (depending on customs and location)

Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs clearance.

3. Shipping Rates

Shipping rates are calculated at checkout based on your delivery location, order weight, and selected shipping method.
We may offer free shipping on certain products or promotions, as indicated on our website.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier information.
Tracking information may take up to 24–48 hours to update after the package is shipped.

5. Incorrect Address or Undeliverable Packages

Please double-check your shipping information before placing your order.
We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

If a package is returned to us due to an incorrect address:

  • The customer is responsible for reshipping costs.

  • Refunds (if applicable) will exclude shipping fees.

6. Lost or Delayed Packages

We are not liable for delays or losses caused by shipping carriers, customs processes, or natural events.
If your package is delayed or appears lost:

  1. Check your tracking information for updates.

  2. Contact the carrier directly for the most accurate information.

  3. If the issue persists, reach out to us at support@ajessentialhubllc.com, and we’ll help investigate.

7. International Shipping (If Applicable)

For international orders:

  • Customs duties, taxes, or import fees are the customer’s responsibility.

  • These charges are not included in the product price or shipping cost.

  • Delays due to customs processing are beyond our control.

8. Damaged or Missing Items

If your order arrives damaged or with missing items:

  1. Contact us within 7 days of delivery at support@ajessentialhubllc.com.

  2. Include your order number, photos of the damaged package/items, and a brief description of the issue.

We will work with you to resolve the issue promptly through replacement or refund (as applicable).

9. Order Changes & Cancellations

Orders can be changed or canceled within 12 hours of placement.
Once an order has been shipped, it cannot be modified or canceled.

10. Contact Us

For all shipping-related inquiries, please contact:

AJ Essential Hub LLC
📧 support@ajessentialhubllc.com
📍 30 N Gould St #53265, Sheridan, WY 82801