Refunds & Returns

Thank you for shopping with AJ Essential Hub LLC.
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please review our refund and return policy below.

If you have any questions, contact us at:
📧 support@ajessentialhubllc.com
📍 AJ Essential Hub LLC, 30 N Gould St #53265, Sheridan, WY 82801

1. 15-Day Return Policy

You have 15 days from the date of delivery to request a return or refund.
After 15 days have passed, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging.

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Gift cards or downloadable digital products

  • Clearance or final sale items

  • Personal care, hygiene, or intimate products (for sanitary reasons)

  • Perishable goods (if applicable)

3. Return Process

To start a return, please email us at support@ajessentialhubllc.com with:

  • Your order number

  • The reason for the return

  • Clear photos (if the item is damaged or defective)

Once your request is approved, we’ll provide the return shipping instructions.

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item).

  • We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

4. Refunds

Once your return is received and inspected, we’ll send you an email confirming approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable.

If your refund is delayed, please check with your bank or credit card company — processing times may vary.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item, contact us at support@ajessentialhubllc.com within 15 days of receiving your order.

6. Damaged or Defective Items

If your order arrives damaged or with missing items:

  1. Notify us within 7 days of delivery.

  2. Include your order number, photos of the damaged product and packaging, and a brief description.

We will promptly send a replacement or process a refund, depending on availability.

7. Cancellations

Orders can be canceled within 12 hours of placement.
Once an order is processed or shipped, it cannot be canceled.

8. Contact Us

For all refund, return, or exchange inquiries, please reach out to:

AJ Essential Hub LLC
📧 support@ajessentialhubllc.com
📍 30 N Gould St #53265, Sheridan, WY 82801